At Anas Collection, customer satisfaction is our top priority. We want you to feel confident when shopping for your favorite perfumes, attars, and gift items with us.

Since perfumes and attars are personal-use products, we do not offer returns due to hygiene and safety reasons. However, we do provide a 7-Day Exchange Policy to ensure a smooth and worry-free experience.

Exchange Policy (Within 7 Days)

You can request an exchange within 7 days of receiving your order under the following conditions:

The product received is damaged, leaking, or defective.

You received the wrong product or incorrect item.

The product packaging was damaged during delivery.

If any of the above conditions apply, please contact our support team within 7 days of delivery.

Exchange Process

Contact us via WhatsApp (+92 301 2584405) or email (contact@anascollections.com
) within 7 days.

Share your order number, issue details, and clear pictures/videos of the damaged or incorrect product.

Once verified, our team will arrange an exchange or replacement product to be sent to you.

Conditions for Exchange

To qualify for an exchange, please ensure:

The product is unused and in its original packaging.

The product seal is not broken (unless received in damaged condition).

You have proof of purchase or order confirmation.

Non-Exchangeable Items

Perfumes and attars that have been used, opened, or tested.

Items exchanged after 7 days of delivery.

Products without original packaging or missing parts.

Contact for Exchange Queries

If you have any concerns or need help with an exchange, our customer service team is here to assist you.

📧 Email: contact@anascollections.com

💬 WhatsApp: +92 301 2584405

We aim to respond to all exchange requests within 24–48 hours.